My email address is email@example.com and that’s the best way to contact me. I strive to respond to customer emails within 24 hours on weekdays; weekends are family time and your weekend email may be answered after the weekend.
All orders ship from my studio in Chicago, IL. We ship worldwide.
We offer flat rate shipping for fabric in the United States and Canada. For all other items, and for international shipping, please use our handy shipping calculator! The cost of certain items to ship depend on weight or amount. Place the chosen items in your shopping cart, then add your location and calculate shipping!
In the United States:
-All fabric and Sizzix dies are shipped via Priority Mail (the United States Postal service advises that this normally takes 2-3 business days to arrive).
-Sewing patterns and small notions (like zippers and mesh) are shipped via First Class Mail. Estimated 5-7 business days to arrive.
-Books are sent via Media Mail. Estimated 2-10 business days to arrive.
For the rest of the world:
-Orders are sent via First Class Parcel. Some heavy items may be sent via Priority Mail. Shipping speed is dependent on country.
If you need to order a package via expedited/overnight mail, please contact me at firstname.lastname@example.org to make arrangements.
I offer a 30-day return policy on physical items that you are not satisfied with (perhaps you were looking for a different color of cork, etc.). Please contact me at email@example.com to make arrangements. Refunds will be issued once items are returned to me. Refunds will not be given for shipping charges.
Please contact me if you have received an item in damaged condition.
Due to copyright law, sales are final on all patterns and videos.
All pdf patterns and videos that are ordered will be delivered automatically upon payment. Please take care to use a valid email address and that the email is spelled correctly.
The exception is if digital items are ordered in combination with physical items. In this case, the digital items will not be delivered until the physical items have shipped.
No problem! You can find all of your videos and PDF pattern purchases by logging into your account on my site and using these instructions: sewsweetness.com/video-access-instructions
If you placed an order using ‘Guest Checkout’ and cannot find your pattern download, please email me at firstname.lastname@example.org for assistance.
To print out PDF patterns, please use Adobe Reader (which is a program that you can download for your device for free right here). Do not open the PDF pattern from a web browser to print.
Every printer’s settings look different, but make sure that you are printing at Actual Size. Do not use scaling or fit to page. In some cases, you may need to use Auto Portrait/Landscape.
Measure the 1″ or 4cm square provided on the template pages.
Pattern pages are formatted to print on both US and A4 paper.
If you’re having trouble with the video stopping/pausing, I recommend lowering the video quality for smoother viewing (there should be a little gear-shaped wheel at the bottom of the video near the ‘Vimeo’ text – click on that and instead of Auto, choose a lower video quality). If you are still having trouble, please go to speedtest.net and run an internet test and please let me know the download speed results. Vimeo videos do not automatically adjust due to your internet speed (like Netflix or YouTube do), so sometimes you need to manually adjust to a lower video quality.
The home sewist may sell items made from my patterns at craft fairs or online. Large scale manufacturing is not permitted.
Any patterns or videos that you have purchased are for personal use only. We all lose the pattern pieces we’ve printed – I’ve been there! You can print the pattern as many times for your personal use as is needed.
You may not redistribute, sell, or reproduce the pattern for anyone else – this is a violation of copyright law. You may be trying to be helpful by making copies for all of the ladies at your quilt guild, but I write patterns and produce videos as a means to support my family. If you have a friend that is interested in one of my patterns, I would be grateful if you would direct them to my website! I do offer many free patterns and videos, if a purchase is not in the budget right now. Thank you for respecting copyright law, your support will allow me to create many more patterns and videos!